Returns/Exchanges are made within 14 days from the day you made the purchase. To be able to return a product, it is necessary that it is in perfect condition, has the special markings (tags), and that you have the receipt or invoice of your order.
Inside the package you received, you will find the product return form.
Please use this link to preview and print the return form.
The procedure to follow to exchange/return products is as follows:
- Fill in all the details on the return form you will find in the original packaging and tick the box marked RETURN/EXCHANGE.
- Place the return form in the package and pack very well to avoid damage and deterioration.
Initial product shipping is FREE. Any return/exchange costs are borne by the customer.
Discounted products cannot be returned. A change in discount products can only be made in relation to the number on the same product.
For Exchange/Return, the customer can choose a transport company of his preference.
The return address of the products is as follows:
Showroom Drosini 5 - Kifissia , TK: 14562
Tel. +30 210 8019600
For replacement of products, that the company cannot offer you, due to shortage or various other reasons, you must return the product you do not want and place a new order.
The refund, depending on how your order was placed, will be implemented within 8 days. For orders placed with cash on delivery as a method of payment, the refund is necessarily made to a bank account.
If any of the above instructions are omitted, the return cannot be accepted by our company.
Beyond the above period, the original "Credit/Change" option cannot be changed to "Refund".